Frequently asked questions

We’re an Australia-based academic support service specialising in editing, proofreading, citation checks, counselling and more—all delivered by subject-specialist editors.

Our team comprises PhD-qualified editors, professional proofreaders and experienced academic counsellors—each vetted for expertise in your discipline.

We support students worldwide, with primary operations in Australia, the UK, Canada, the USA, Dubai and Singapore—all work handled remotely.

After you submit your brief, a dedicated coordinator reviews your subject, style guide and turnaround needs, then pairs you with an expert who has relevant expertise.

Use our live chat, WhatsApp link or e-mail [email protected]—real-time help is available 24/7.

We offer editing, proofreading, citation audits, plagiarism screening, résumé writing, academic counselling and more—you choose the exact support you need.

Yes. Bundle any services—e.g. proofreading + citation check—for a 15% multi-service discount at checkout.

Simply check the budget estimate using the calculator. Then contact us. We will discuss the scope of the work, service(s) and deadline. A confirmation with a quote and schedule follows within minutes.

Standard is 48 hours for short documents; express 24-hour and 12-hour options are available at checkout for an additional fee.

If you’ve worked with someone previously, let us know in the notes and we’ll do our best to reconnect you.

Enter your word-count, desired turnaround and services, and receive a fully itemised, all-inclusive quote—no hidden fees.

No. Our quotes cover standard figures, tables and reference-list formatting—unless your project requires complex data visualisations or coding.

We accept Visa, Mastercard, American Express, PayPal, Afterpay and bank transfers. Currency defaults to AUD; other currencies available at checkout.

Full refunds are available within 14 days if no work has been delivered. After delivery, we offer unlimited revisions for 30 days to meet the agreed scope.

Yes. We perform a dual-editor review: your primary editor and a secondary quality-assurance specialist both check your document.

We offer unlimited free revisions for 30 days after delivery on the same brief. Just send your feedback, and we’ll adjust until you’re happy.

Every file is scanned with Turnitin-equivalent software and manually checked. You receive a similarity report alongside your edited document.

Our Head of Quality Assurance oversees all editors, enforces style-guide compliance and conducts regular audits to maintain consistency and excellence.